Grievance officer

If something we publish is wrong, unfair, or affects you, this is how you tell us — and what we commit to doing about it.

Contact

Published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Our timelines

• We acknowledge every complaint within 48 hours.
• We resolve, or explain why we cannot, within 15 days.
• If we were wrong, we correct it on the record with a dated correction note — we do not silently edit.

What to include

So we can act quickly, tell us: what specifically is wrong, where on the site it appears, what the correct position is, and any evidence supporting it. If you are the person or business being assessed, say so and tell us how you would like to be contacted.

Right of reply

Anyone assessed by Bharosa Club may submit a response. We publish it alongside the assessment. Exercising the right of reply does not waive any other remedy available to you.

Notice and takedown

Send takedown or unlawful-content notices to support@bharosa.club. Identify the exact URL and material, the legal basis for the request, and your contact details. We assess each notice on its evidence, act where the notice is well-founded, and log every action taken.